The owner of the online store https://tonupoldma.com/shop/ (hereinafter referred to as the Online Store) is Muutuste Loomine OÜ (registry code 16827807, VAT number EE102951400), located at Oa 39-2, Tartu, Estonia.

Digital goods are supplied electronically from Estonia. Where applicable, VAT is calculated under the EU One Stop Shop (OSS) scheme based on the customer’s location.

Validity of the Sales Contract, Product and Price Information

These Terms of Sale apply to all purchases made from the Online Store.

All products sold in the Online Store are digital products delivered electronically.

Product prices are displayed next to each product. Product descriptions and information are provided on the respective product pages.

Prices are shown inclusive of applicable VAT, unless stated otherwise.

We reserve the right to update prices and product descriptions at any time.

Placing an Order

To order a product, the customer must add the desired product to the shopping cart and proceed to checkout.

To complete the order, the required information fields must be filled in and a payment method selected. The total amount payable is displayed before the order is confirmed.

Payments are processed via secure third-party payment service providers. Available payment methods are shown at checkout.

By placing an order, the customer confirms that:

• the information provided is accurate

• they have read and agree to these Terms of Sale

• they consent to the immediate delivery of digital content (see Withdrawal section below)

The sales contract enters into force once the payment has been successfully confirmed.

Delivery of Digital Products

All products are digital and downloadable. No physical goods are shipped.

After successful payment, the digital product is delivered electronically — via download link, customer account access, or email.

Delivery usually occurs immediately after payment confirmation and at the latest within one business day.

Delivery is considered completed when access to the digital product has been made available to the customer.

Products are available for purchase worldwide.

If, for technical reasons, delivery fails, the customer will be informed as soon as possible and access will be restored or a refund issued.

Failed Delivery and Refund Before Access

If a product cannot be delivered due to a technical error on our side and access has not been granted, the paid amount will be refunded.

Refunds are generally processed within 1–2 business days. Depending on the payment provider, it may take up to 7 business days for the refund to appear.

Digital Products and Withdrawal Right

By purchasing a digital product, the customer expressly agrees that:

• delivery of digital content begins immediately after payment

• access is granted without delay

• they lose the statutory right of withdrawal once delivery has begun

Due to the nature of digital content, digital products are non-returnable and non-refundable after access has been provided, except where required by mandatory consumer protection law.

Acceptable Use

Digital products are licensed for personal use only, unless explicitly stated otherwise.

It is prohibited to copy, redistribute, resell, share publicly, or commercially exploit the digital materials without written permission from the author.

Right to Submit a Complaint

If a defect appears in the digital product (for example, a corrupted file or inaccessible download), the customer has the right to contact the Online Store within a reasonable time.

Contact:

tonu.poldma@gmail.com
+372 55594236

Complaints are answered in writing or in a reproducible format within 15 days.

Where a verified defect exists, the product will be replaced, repaired, or access restored.

Limitation of Liability

Digital materials are provided for informational, educational, and reflective purposes.

They do not constitute medical, psychological, legal, or financial advice.

The Online Store is not liable for outcomes resulting from the interpretation or use of the content.

Our liability is limited to the purchase price of the product.

Dispute Resolution

If the customer has a complaint, they should first contact the Online Store using the contact details above.

If the dispute cannot be resolved by agreement, the customer has the right to turn to the Estonian Consumer Disputes Committee.

Review by the committee is free of charge for the customer.

The customer may also use the European Union Online Dispute Resolution (ODR) platform.

Governing Law

These Terms of Sale are governed by the laws of the Republic of Estonia.

Any disputes arising from these terms shall be resolved under Estonian law, unless mandatory consumer protection regulations provide otherwise based on the customer’s country of residence.